Shipping and Returns Policy for Duty Free Cigs UK
At Duty Free Cigs UK, we are committed to providing a seamless shopping experience. This shipping and returns policy outlines our practices for order processing, delivery, and returns.-
- Order Processing: We aim to process and ship your order within 24-48 hours of receiving your payment. Orders placed on weekends or holidays may be processed the next business day.
- Delivery Methods: We offer delivery through Royal Mail and other courier services, depending on your location and preference. You can choose your preferred delivery method at checkout.
- Delivery Times: Delivery times are estimates and can vary based on your location and the chosen delivery method. We are not responsible for delays caused by third-party delivery services or unforeseen circumstances.
- Delivery Charges: Shipping charges are calculated based on the weight and destination of your order. You will be informed of the shipping cost at checkout.
- Tracking Information: Once your order has been shipped, you will receive a tracking number to monitor the delivery status.
-
- No Returns on Opened Products: We strictly offer no returns on products that have been opened. This is due to the nature of our products and health regulations.
- Defective Products: If you receive a defective product, please contact our customer service team within 7 days of receipt. We will replace the item at no additional cost to you.
- UK Statutory Rights: As a UK consumer, you have the right to return goods that are faulty or not as described, under the Consumer Rights Act 2015. This right applies to all goods, including cigarettes, and allows you to receive a repair, replacement, or refund. However, this does not apply to products that have been opened and used.
- Contact Us: If you have any questions or concerns regarding your order, please contact our customer service team
- Changes to This Policy
We may update this shipping and returns policy from time to time. The updated policy will be posted on our website, and the date of the last update will be indicated at the top of the policy. Your continued use of our website following the posting of changes to this policy constitutes your acceptance of those changes.